Consumer rights in Norway

You have the right complain if the item you have bought is faulty or missing. This is called the right to complain. The length of the complaint period depends upon the item you have bought. For example, the period is two years for clothes and shoes, and five years for mobile phones or furniture. When you buy goods in an ordinary shop, the shop decides whether you can exchange the item or get a refund.  On its website, the Norwegian Consumer Council (Forbrukerrådet) has an overview of what applies for different products and services. 

If you regret buying something, check whether you can cancel the purchase. You have the right to cancel when you buy something online, from a door-to-door salesperson, and from other places outside physical shops. In ordinary shops, you generally do not have the right to cancel. 

If you are buying something online from another country, you should check the regulations for customs and charges. The Norwegian Customs (Tolletaten) provides good information about this.

It is important to check:

• Whether the shop is registered for VOEC (VAT on e-commerce)
• What charges apply
• How to go about getting your money back

The Consumer Council works to ensure that you as a consumer get what you are entitled to, and helps you if you have problems in connection with purchasing goods or services in Norway. You can ask for advice or submit a complaint about a purchase.

If you have bought something in another European country, you can get help from ECC Norway (Forbruker Europa). This is a separate service under the Consumer Council especially for cross-border purchases in Europe.