Consumer rights in Denmark

As a consumer, you have a number of rights when you buy goods in Denmark – both in physical shops and online from Danish webshops.

Your rights when buying goods in physical shops in Denmark

When you buy a product from a physical shop in Denmark, you have a number of rights:

• You have a two-year right of complaint. This means that you can complain about faults or defects in the item for up to two years after purchase. This applies to faults and defects that were present in the item at the time you purchased it.
• You have the right to have the item repaired or replaced if there are faults or defects in the item. If these does not succeed after a few attempts, you have the right to get your money back or obtain a discount on the price.
• You do not have an automatic right of purchase cancellation when you buy items in physical shops. It is up to the shop itself whether you can get your money back or exchange the item.

You can read more at forbrug.dk.

Your rights when buying goods from Danish webshops

When you buy an item online from a Danish webshop, you have a number of rights:

• You have a two-year right of complaint. This means that you can complain about faults or defects in the item for up to two years after purchase. This applies to faults and defects that were present at the time you purchased the item.
• You have the right to have the item repaired or replaced if there are faults or defects in the item. If these does not succeed after a few attempts, you have the right to get your money back or obtain a discount on the price.
• You have a 14-day right of cancellation of purchase from the day you receive the item
• You have the right to a full refund if you return the item within the time limit
• You have the right to be informed of all terms and conditions before you make the purchase.

This also applies if, as a consumer in another Nordic country, you shop at a webshop registered in Denmark.

If you would like to know more about your rights as a consumer in Denmark, you can obtain advice from the Danish Consumer Council (Tænk) on, amongst other things, the Danish Sale of Goods Act, your right of complaint and marketing rules. They can also guide you on your complaint possibilities.

The Danish office of the European Consumer Centre can also provide you with good advice and assistance when you travel or shop in the EU. This applies for example to flights, online purchases and subscriptions.